Refund & Return Policy
At Susi Threads, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
- Returns are accepted within 3 days of delivery.
- The item must be unused, unworn, and in its original packaging.
- Items damaged due to misuse or wear will not be eligible for return.
Exchanges
- We offer exchange only for damaged or defective products.
- You must report the issue within 24 hours of delivery with clear photos or videos.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
Shipping Charges
- Shipping charges are non-refundable.
- Return shipping costs must be borne by the customer unless the product is damaged or incorrect.
Non-Returnable Items
- Earrings (for hygiene reasons)
- Items purchased during sale or special offers
- Customized or personalized products
Important Notes
- Please record an unboxing video as proof in case of damage or m
